General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with Almadea d.o.o., Martinova ulica 67, 1000 Ljubljana, Slovenia.
Registration number: 8505721000
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.
3. Contract language, contract text storage
The language available for concluding the contract is English.
We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Delivery conditions
Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs that may apply in the offers.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
5. Payment
The following payment methods are generally available to you in our shop:
- Credit card
- PayPal
- SEPA
- Google Pay
- Apple Pay
6. The right to withdraw from the purchase, refund items
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day
– on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;
– on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;
In order to exercise your right of withdrawal, you must contact us (Almadea d.o.o., Martinova ulica 67, 1000 Ljubljana, Slovenia, telephone number: +386 31 385 118, email address: support@almadea.eu) by means of a clear declaration (e.g. a with letter sent by post or email) about your decision to withdraw from this contract.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
The only expense that will be borne by the user (buyer) when withdrawing from the purchase contract is the shipping costs for the refund of the goods to the dealer.
The purchased items must be returned to the retailer undamaged and in their original packaging and in the same quantity, unless the items are destroyed, broken, lost or their quantity has changed through no fault of the user (buyer).
For the returned items, the dealer will send the deposit to the user (buyer) immediately, if possible, but no later than 14 days from receipt of the notification of the withdrawal
Although we always work to the best of our knowledge and belief, changes to the website may result in errors.
The dealer undertakes to correct the discovered error as quickly as possible.
If unjustified costs arise as a result of the error, the dealer will endeavor to settle the error as quickly as possible after the argued notification.
The retailer packs all products into one package before shipping. All products are not damaged before packing, have been carefully checked and are in their original packaging.
If the notification of the cancellation of the contract or the product was sent in a timely manner, it is considered timely.
In the case of a remote order, the merchant may delay the refund until it has received the returned products or until the consumer (buyer) has provided a shipping confirmation, unless the merchant offers an opportunity for the merchant to take delivery of the returned products itself.
7. Satisfaction Guarantee
We are committed to the highest ethical standards of business and consumer protection, as evidenced by our 100% satisfaction guarantee.
Subject to the conditions below, we offer a 30-day return policy or satisfaction guarantee. This enables the customer to return the purchased product(s) even after the statutory 14-day right of withdrawal has expired. The customer (buyer) can take advantage of the satisfaction guarantee by returning the items within 30 days of receipt (to the following address: Almadea d.o.o., Martinova ulica 67, 1000 Ljubljana, Slovenia). We will refund the customer the full purchase price of the items, excluding delivery and return costs, provided the customer has met all of the conditions below.
To take advantage of the satisfaction guarantee, you must contact us (Almadea d.o.o., Martinova ulica 67, 1000 Ljubljana, Slovenia, telephone number: +386 31 385 118, email address: support@almadea.eu) by means of a clear statement ( e.g. a letter sent by post or email) informing you of your decision.
If the customer (buyer) is not satisfied with the purchase, the dealer will refund the customer (buyer) the full purchase price within 30 days from the day on which we received notification of the cancellation of this contract. The customer (buyer) only bears the shipping and return costs.
The satisfaction guarantee is valid for 30 days from the day you received the products, for products the quantity of which is consumed by one person in one month. The consumer (buyer) can also request a refund for a package that was intended to be used for several months. However, in this case, the customer (buyer) must return the products that he has not yet used to the retailer, undamaged and in their original packaging and quantity, including the packaging of the products already used, unless these products are damaged, spoiled, lost or the quantity has decreased without the consumer (buyer) having consumed it.
The satisfaction guarantee can only be claimed upon presentation of the original invoice.
The customer (buyer) cannot redeem a satisfaction guarantee more than once and not more than once per year for the same product. The consumer can claim a maximum of three satisfaction guarantees for different products within a year.
The retailer guarantees that the product will serve its purpose perfectly if the customer (buyer) adheres to the recommended consumption recommendation – this is also the basis for claiming the satisfaction guarantee.
If the customer receives a free product when ordering, this must be consumed first within the satisfaction guarantee.
8. Retention of title
The goods remain our property until full payment.
The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
9. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.
10. Warranty and Guarantees
The statutory liability law for defects applies. Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections by email at support@almadea.eu
11. Liability
When taking dietary supplements, it is important to use them responsibly to avoid any side effects. This primarily concerns compliance with the recommended intake and dosage. Furthermore, known intolerances to certain ingredients must also be taken into account before taking them.
Dietary supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. At the recommended daily dose, nutritional supplements have no side effects in healthy adults. However, if side effects or damage to health occur due to individual intolerances, Almadea d.o.o. no liability whatsoever. Food supplements should always be stored out of the reach of small children.
Our descriptions and other information about the products are not intended to diagnose, treat, cure or prevent any disease or health condition. In no way is it intended to replace recommendations or treatment from a doctor, or to diagnose or treat any disease.
If you are treating a specific medical condition, are taking medication, have a medical condition, are following a diet, are pregnant or breastfeeding, consult your doctor before using any product based on the information presented here.
If side effects or damage to health occur due to improper intake, Almadea d.o.o. no liability. We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, body or health,
in the event of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
to the extent that the scope of application of the Product Liability Act applies.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.
Otherwise, claims for damages are excluded.
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
13. Final provisions
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
Almadea, May 8, 2024